The pre and post-sales service and the customer care service are also based on lean processes and remote working, capable of handling even the most complex situations, the world over.
Europrogetti works on 2 levels:
1 – Direct, exclusive, multi-channel line for the “post-sales service”
2 – Video tutorials for line installations and machine set-up
1. DEDICATED POST-SALES ASSISTANCE LINEEuroprogetti has set up a work team specifically dedicated to the various stages of post-sales service and has activated various channels:
- Direct e-mail
- Direct number for assistance (valid the world over)
2. VIDEO TUTORIALS A vast library of Video Tutorials for satisfy market needs the world over, regarding various aspects grouped in the following macro areas:
- Video tutorials for the installation of machines and/or lines
- Video tutorials for machine set-up
- Video tutorials to start the first production.