CUSTOMER CARE: THE CUSTOMER ALWAYS COMES FIRST.
We know that putting the customer first has always been one of the greatest challenges that businesses face in order to be successful.
The Europrogetti Customer Service is one of our flagship services, one that makes us stand out in the competitive scenario, and it includes post-sales assistance, technical assistance and specific consultancy on special projects for various machines.
Therefore, it is a point of fact that it is, indeed, a factor that makes us different.
That is the reason why we at Europrogetti consider innovation and certified excellence to be essential levers, why we are strongly committed to improving our skills and problem solving capabilities through our increasingly qualified Customer Service.
Putting you first means providing you with a series of integrated services through two channels, that have been especially created:
- A telephone call center, that allows us to immediately interact with you and quickly solve difficulties or respond to requests.
- A special e-mail address that we can use to comunicate with one another and provide you will all the support you need.
But what is the added value of our CUSTOMER SERVICE?
Personnel are trained to manage your requests and send you the technician who can guaranty the best possible solution in terms of speed of results.
We provide two types of assistance:
- One aimed at solving problems relating to machinery, such a repairing an electrical, mechanical or software malfunction; performing ordinary and extraordinary maintenance to avoid sudden breakdowns than could compromise productivity. We can intervene in various ways, that it by remote, connecting directly to the machine, in tele-assistance or in person.
- The other type is a consulting and training service: do you have to create new packaging but have doubts regarding the choice of materials? Are you uncertain that the machine can produce the container that your business partner has requested? Perhaps the machine needs un update or upgrade to allow you to produce a more complex type of packaging?
In all these cases, we are here, always ready to meet your specific needs, configure and optimize settings, always ready to work alongside you.